INTRAKRAFT PRIVACY POLICY


 Overview

At Intrakraft Solutions Pvt Ltd. (“Intrakraft”), data protection is a matter of trust and your privacy is very important to us. At Intrakraft, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use our services and recommend your friends and family to participate in dealing with us. This privacy policy (the “Policy”) describes how we handle your personal information. This Policy contains important information regarding your rights, obligations, as well as any conditions, limitations and exclusions that may be applicable. Please read this Policy carefully to learn more about our information gathering and dissemination practices. By visiting or using the www.Intrakraft.com website or associated tools or applications that may be offered from time to time by Intrakraft (the “Platform”), you are expressly agreeing to and accepting this Policy.  This Policy is effective from 1st August, 2017 and this Policy was last modified on 1st March 2020.

Please note that this document contains the privacy policy for the Platform. The Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and other third parties (including, but not limited to, websites on which the Platform is advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any information that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Our Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.

 

Information that Intrakraft collects:

When you use the Platform, we do not collect any personally identifiable information.    However, upon your registration for our services, we collect the following information:

  • Contact information, such as name, place of business, address, email address;
  • Demographic information- by recording your location;
  • Username and Password;
  • All content that you create, share or post in audio, video, text, images and other media or software files that you provide on or through the use of the Platform; 
  • All communications with other users of the Platform;
  • Business information- such as merchandise, sales information etc.
  • Shipping information;
  • Tracking information for shipments;
  • Billing information; and
  • Information that you provide to us when you contact or engage us for support regarding our services and the Platform.

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may automatically track certain information about you based upon your behaviour on our Platform

If you choose to buy or sell on the Platform, we collect information about your buying and selling behaviour. 

If you choose to post messages on our message boards, chat or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information.

We also collect data when you view and interact with our content. This information includes:


 Device information

We collect device specific information (such as your hardware model, operating system version & unique device identifiers). 


 Log information

When you use our services via the Platform, we automatically collect and store certain information in server logs. This includes: 

  • Details of how you used the Platform, such as your search queries.
  • IP (Internet Protocol) address.
  • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
  • cookies that may uniquely identify your browser. 


 Location information

We may record your current location, using various technologies like IP address, GPS and other similar sensors. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by turning off the location services settings on your device.


 Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.


 Cookies and similar technologies

We and our partners use various technologies to collect and store information when you use our service and this may include using cookies or similar technologies to identify your browser or device. 

We store cookies for the following purposes:

  • Authenticating users;
  • Remembering user preferences and settings; 
  • Determining the popularity of content;
  • Delivering and measuring the effectiveness of advertising campaigns;
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

We offer certain features that are only available through the use of a "cookie". Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use full functionality of the Platform. We only use cookies for your convenience in using the Platform and not for obtaining or using any other information about you. We do not control the use of cookies by third parties.


 Our use of your information

Information provided by you won’t be held any longer than for its intended purpose. We use the information we collect from your use of the Platform in the following ways:

 

  • Personal details – like name, registered address etc. – We use the data in an aggregated format that does not uniquely identify you to find out what content is generated/consumed by what demographics of users.
  • Your financial information – like credit/debit card, bank details –we may collect such information to help facilitate billing, collection of payment, and completion of transactions as part of our services. We do not collect any personal information with regard to your bank accounts such as passwords, account summaries etc. 
  • Location – We extract the city/country information from the server log to find out where most of our users are to generate aggregate market information, as well as to provide you with relevant services.  
  • Business information- we collect this information to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized Platform experience.
  • Any other information - we may collect these in an aggregated way, so that it does not uniquely identify you. 
  • To enhancing the security and safety of the Platform.
  • To develop new tools, products or services for You.
  • Conducting data and system analytics, including research to improve the Platform.
  • To notify you of any updated information and new activities and other related functions offered by Intrakraft, keep you informed about latest content available on the Platform, special offers, and other products and services of Intrakraft,
  • To assist you with customer service or technical support issues, 
  • To follow up with you after your Platform visit/usage, 
  • To otherwise support your relationship with Intrakraft or 
  • To prevent fraud and unlawful use.

 

We use all aggregated information to improve our offerings for all users who use our Platform.

For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.

This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally-identifying information. We may provide aggregated information to our affiliates and service providers (for purposes such as customer care, data analytics) to support the operation of the Platform and our services. However, such data will be aggregated meta data and will not be personally identifiable. 

To the extent, we use your personal information for advertising and marketing to you, we will provide you with the option to opt out of such target advertising to your registered contact information. usage. 

We may also use your personal information to display contents and services that are targeted to your interests. You expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications by clicking on unsubscribe link below such mails. You may make changes to your profile at any time.

We observe the following principles when we process your information: 

  • We collect information for specified, legitimate purposes and not process further in ways incompatible with those purposes; 
  • We maintain information only in relation to the purposes for which they are collected and only for as long as required for such purpose; 
  • We keep information accurate and up-to-date as reasonably possible; and 
  • We protect information with appropriate physical, technical and organizational security measures to prevent unauthorized access, unlawful processing and unauthorized or accidental loss, destruction and damage in accordance with the standards prescribed under applicable Law.


 Our Disclosure of your information

Your personal information is an important part of our business and we are not in the business of selling it to others. Intrakraft shares your personal information only to categories of persons that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy as more particularly described below:


 Marketing and advertising 

From time to time we may reveal general statistical information about our Platform and visitors, such as number of visitors, number and type of goods and services purchased, etc. However, such information shall be in the form of non-identifiable meta data. 


 
 

Classifieds Listings

When a user lists a classified advertisement, and the advertisement receives an expression of interest by the interested user, the interested user will be provided the contact information of the user listing the advertisement as provided in the user's registration form.


 Internal Service Providers

We may employ third party’s services to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Platform (for example, search technology, discussion boards, bill collection, affiliate and rewards programs, co-branded credit cards) and therefore we may provide some of your personal information to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of your personal information for any other purpose except to facilitate the specific outsourced service. In the event of your direct involvement with the internal service provider, any additional information disclosed by you to them shall be subject to internal service provider’s own applicable privacy policy and the Intrakraft shall not be responsible for the same. 


 Other 
users of the Platform

In order to facilitate interaction among all Intrakraft members (buyers, sellers, and third-party services providers such as payment gateway and logistics service providers), our Platform may provide other users with your profile information that you may make available to Intrakraft during registration on our Platform. This is done to facilitate the provision of services on the Platform and the closing of transactions initiated through our Platform. 


 Legal Requests

We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from illegal activity. Therefore, in response to a request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose some of your personal information as is reasonably necessary to respond to court orders, hearings or other legal process. We share with law enforcement agencies any details about your information in order to satisfy applicable Law, regulation, legal process or enforceable governmental request. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. 


 Competence

Only persons who can form legally binding contracts under Indian Contract Act, 1872 are permitted to avail of our services and use our Platform. You agree that:

 

i) You have the right, authority and legal capacity to agree to the Policy on behalf of yourself/ this Policy have been agreed to on behalf of an authorised representative;

ii) You have read, understood and agree to be bound by the Policy with respect to yourself and any minor/ corporate entity authorized by you; and 

iii) You have read, understood and agree to be bound by our Terms of Use with respect to yourself and any minor/ corporate entity authorized by you. 

 

Access or change your personally identifiable information

You will be able to remove/modify your information at all times. To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Intrakraft, your registered user ID and Password are required in order to access your profile information.


 Security

We take the utmost precaution to protect you from unauthorized access and data tamper. Towards achieving this goal, we employ the following means:

  • We encrypt most of our services using a secure server (“SSL”).
  • We offer you two step verification when you register. Any password change request also has to go through the two-step verification process. 
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


 Changes

Our Policy may change from time to time. You will be subject to the Policy in force at the time that you use the Site, unless any change to the Policy is required to be made under applicable Law (in which case it will apply to transactions that may already be underway with you). We will not reduce your rights under this Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Policy in an archive for your review. 
 
 
Consequences of breach of Policy

Breach any of the provisions of this Policy may result in, but is not limited to:

  • Suspension or termination of account;
  • Permanent blocking of access to the Platform; and 
  • Reporting to Law Enforcement or Appropriate Authorities.


 Grievances

If you recognize a problem with our service and the Platform, submit a request to our support team, we store the communication history as well as the information submitted by you in the course of the communication (e.g., your email address). We do this in order to respond to inquiries and provide support. Our support team is reachable at: 

Mr. Keshav Sharma

Intrakraft Solutions Pvt Ltd.

Phone: +91 99201 51235

Email: Support@intrakraft.com

Time: Mon - Fri (9:00 - 18:00)